Big Smile Plumbing

Susan Moffat

6 months ago

Big Smile did a great job replacing our sewer lateral. Their communication was prompt and clear, Rolando had great attention to detail on the site and did a neat and clean job, always explaining things fully (and as advertised, with a big smile!). Ricardo at the office also communicated well via email. Their price was significantly lower than three other bids I got. All of this was a relief after a previous experience hiring another plumber for the sewer lateral inspection where the coordination and follow-through were poor.

joel gudger

3 months ago

Big Smile did a great job for me. They replaced my water heater. They over delivered on their promises. They were on time and left my garage clean after they were finished. The entire process was smooth and stress-free. I will definitely use them for all my plumbing needs

chris call

6 months ago

Rolando flushed my tankless water heater. He was efficient, discussed the process and findings with me. The service was more affordable than others I called and easy to get in touch with. Highly recommend him and his team.

C. Liu

2 months ago

Rolando fixed the shower drain pipe for me. He was very professional, patiently explained what the problem was. He always has a big smile, just like the company name😁. He finished the job in the time frame and did a wonderful job 👍.

Adam Miller

5 months ago

Rolando is the best plumber for real. He’s so friendly and helpful! I thought my shower drain was clogged, and he came over and fixed the issue immediately. It took him literally a minute to fix my issue, and because of that, he didn’t even charge me for his time! I’m definitely going to call him back next time I have a real issue! The least I can do is write a kind review because he deserves all the plumbing business. Hire him!

Riana ElNaggar

3 months ago

Rolando is a great guy that is very knowledgeable and honest. When I called him to replace my broken disposal, he instead was able to fix it and gave a fair price. The disposal ended up breaking but appreciated how honest he was and his effort to help save me money. Thank you!

Kevin Ting Chan

3 months ago

I had a positive experience with their same-day service. While the arrival time changed slightly, they were proactive about keeping me updated. Rolando was professional, explained the work clearly, and did a clean job. Pricing was provided in advance and didn't change. I'd recommend them for anyone looking for reliable and communicative service.

Linda Vu

5 months ago

I called around 6pm to set up an appt for a quote. Rolando was able to come within minutes (just so happened to be nearby), gave me a quote and immediately started work. Kitchen sink faucet replacement so I can attach my portable dishwasher. Rolando was professional, skillful, and stayed through the end to make sure my dishwasher was functioning properly. It took about an hour to finish the job, and Rolando was friendly too. Would recommend and use this company again!

L XW

5 months ago

Great pricing, quality install and easy service! I was in a tight bind when my 20+ year water heater broke Thanksgiving week. After four different plumbing inspections, I chose Big Smile, while each plumber suggested similar plans, Rolando’s quote was reasonable - lower mark up and addressed truly necessary needs. Rolando and his team were quick, diligent and communicative - easy and patient with follow up and questions. Inspection was thorough with practical suggestions and keeping coding needs in mind. I needed a new water heater and Rolando able to install, brace and replace needed piping in a few hours. Highly recommend!

Alvin Llaneza

3 months ago

Rolando was such an amazing worker. He is so nice and so understanding and knowledgeable. He explained everything into detail with a smile on his face even though he had just came out of the crawl space with dirty hands and hair and always answered all my questions and concerns. He assured me that the work will get done properly. During the repair, one of the pipes broke and he did not charge me extra for the replacement. When I told him that I did not have the budget to upgrade certain things he helped me stay within my budget. I would highly recommend Rolando and his team for furure plumbing repairs. Thanks again guys!